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Service Responsiveness

Our service responsiveness page offers a comprehensive insight into our commitment to prompt and efficient customer support. Over the previous month, we’ve focused on ensuring that our clients’ inquiries are addressed swiftly and satisfactorily.

June 2024

Client Relationship Net Promoter Score


Onboarding Net Promoter Score


Client Emails Answered Within 1 Business Day


Client Calls Answered that Didn’t Go to Voicemail


Participant Calls Answered in 60 Seconds or Less


Participant Chats Answered in 60 Seconds or Less


Participant Emails Answered Within 1 Business Day


Testimonial Highlights:

Alongside these statistics, we proudly showcase recent testimonials from satisfied clients who have experienced firsthand the dedication and expertise of our support team. These testimonials underscore our dedication to delivering exceptional service, further solidifying our reputation as a trusted partner in meeting our clients’ needs with responsiveness and responsibility.

Learn more about how we deliver exceptional service by requesting a proposal.

Net Promoter Score

The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction with a company, product, or service. It is based on the simple question: “On a scale of 0 to 10, how likely are you to recommend [company/product/service] to a friend or colleague?” Respondents are then categorized into three groups:

Promoters (score 9-10): These are customers who are highly satisfied and loyal to the company. They are likely to recommend the company to others, contributing positively to its growth and reputation.

Passives (score 7-8): These customers are somewhat satisfied but not as enthusiastic as promoters. They are neutral and may be easily swayed by competitors.

Detractors (score 0-6): These customers are unhappy or dissatisfied with the company’s products or services. They are unlikely to recommend the company and may even spread negative word-of-mouth, potentially harming the company’s reputation.

To calculate the Net Promoter Score, the percentage of detractors is subtracted from the percentage of promoters. The resulting score can range from -100 (if all respondents are detractors) to +100 (if all respondents are promoters). A positive NPS indicates that a company has more promoters than detractors, signaling strong customer loyalty and satisfaction. Ameriflex’s Client Relationship NPS Score is 94, which is significantly higher than the industry’s average of 37.