June 2024
Client Relationship Net Promoter Score
94
Onboarding Net Promoter Score
88
Client Emails Answered Within 1 Business Day
100%
Client Calls Answered that Didn’t Go to Voicemail
95%
Participant Calls Answered in 60 Seconds or Less
95%
Participant Chats Answered in 60 Seconds or Less
87%
Participant Emails Answered Within 1 Business Day
100%
Testimonial Highlights:
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Net Promoter Score
The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction with a company, product, or service. It is based on the simple question: “On a scale of 0 to 10, how likely are you to recommend [company/product/service] to a friend or colleague?” Respondents are then categorized into three groups:
Promoters (score 9-10): These are customers who are highly satisfied and loyal to the company. They are likely to recommend the company to others, contributing positively to its growth and reputation.
Passives (score 7-8): These customers are somewhat satisfied but not as enthusiastic as promoters. They are neutral and may be easily swayed by competitors.
Detractors (score 0-6): These customers are unhappy or dissatisfied with the company’s products or services. They are unlikely to recommend the company and may even spread negative word-of-mouth, potentially harming the company’s reputation.
To calculate the Net Promoter Score, the percentage of detractors is subtracted from the percentage of promoters. The resulting score can range from -100 (if all respondents are detractors) to +100 (if all respondents are promoters). A positive NPS indicates that a company has more promoters than detractors, signaling strong customer loyalty and satisfaction. Ameriflex’s Client Relationship NPS Score is 94, which is significantly higher than the industry’s average of 37.