The Benefits Brief | Q2 2026
The second quarter of 2026 was full of learning, collaboration, and innovation, and we’re excited to share what we’ve been working on.
From exploring real-world ICHRA strategies with brokers and employers to introducing resources that simplify the participant experience, our focus remains on helping organizations build benefits programs that work better for everyone.
Connect 2026: Connect with Uncomfortable
This past May, team members from across the A.E. Perkins family of companies gathered in Dallas for our annual Connect conference. This year’s theme was “Connect with Uncomfortable.”
Connect brings together employees from Ameriflex, Accresa, Workforce Go, A.E. Perkins, and our other portfolio companies for a week of learning, collaboration, and shared experiences. It is an opportunity to strengthen relationships, share ideas, and align around the work we’re building together.
The theme challenged us to embrace situations that push us beyond our comfort zones. Through leadership development, team-building activities, and shared experiences, employees were encouraged to grow, adapt, and build stronger connections with one another.
We wrapped up the week with our annual Flexies celebration, recognizing team members who exemplify our values and make a meaningful impact across the organization.
Events like Connect remind us that growth often happens when we’re willing to take on new challenges, and we’re grateful for a team that continues to show up, grow, and support one another.
ICHRA Refresher + Telescope Health Webinar
ICHRAs continue to generate significant interest among employers looking for more flexible healthcare solutions.
In June, we hosted our ICHRA Refresher + Telescope Health Webinar, providing attendees with a practical look at how ICHRAs work beyond the textbook definition. The webinar focused on real-world plan design considerations, compliance requirements, and the employee experience.
We also demonstrated how Ameriflex simplifies ICHRA administration through upfront reconciliation and streamlined payment processing, helping employers reduce complexity while improving the participant experience.
The session concluded with a presentation of Telescope Health, showcasing how virtual care can fit naturally within an ICHRA strategy and provide employees with convenient access to care.
Thank you to everyone who joined us. If you missed the session, you can watch it here.
Care Covered: A Better FSA & HSA Shopping Experience
One of the most common frustrations for FSA and HSA participants is not knowing whether a product is eligible before they purchase it.
That’s why we’re excited to highlight Care Covered, Ameriflex’s curated shopping experience designed specifically for FSA and HSA users.
Care Covered takes the guesswork out of eligible spending by clearly identifying qualifying products before participants make a purchase. This helps reduce declined card transactions, reimbursement issues, and participant confusion.
For employers, the benefits are equally valuable. When participants know exactly what is eligible before they buy, claims process more smoothly, support requests decrease, and employees gain greater confidence in using their benefits.
The result is a better participant experience and one less administrative challenge for your team.
Policy Watch: Keeping You Informed
The benefits landscape continues to evolve, and we’re committed to helping employers stay informed about the latest legislative and regulatory developments.
From updates impacting HSAs and consumer-driven healthcare to ongoing discussions surrounding ICHRAs and Direct Primary Care, our team continues to monitor policy activity and evaluate what it means for employers and benefit strategies.
We’ll continue sharing updates and practical guidance as developments unfold.
Service Spotlight: Service That Makes Benefits Easier
Providing responsive service remains one of our top priorities.
In Q2, our Client Relationship Team maintained a 95 Net Promoter Score (NPS) and responded to 95% of emails within six hours or less, delivering fast, dependable support for employers and their employees.
Our Client Account Management team achieved a 93.3 NPS and responded to 98% of emails within six hours or less, while completing more than 20 business reviews designed to help clients better understand utilization trends, operational performance, and opportunities to enhance the participant experience.
During onboarding, 97% of emails were answered within six hours or less, and new groups went live in an average of just three weeks, ensuring a smooth implementation experience.
Participant Services continued to provide fast, reliable support, earning a 60.3 NPS in Q2. Most calls and chats were answered in under 30 seconds, emails were responded to within one business day, and the majority of inquiries were resolved on the first contact.
Testimonials
“Ameriflex is the best FSA Administrator. Everything is always well put together and easy to follow. Ameriflex offers a hassle-free experience for the members and the employers.”
– Jessica Palermo, Jefferson Parish Government
“Excellent service. I LOVE how I can contact Ameriflex for any question or concerns, and there is always someone available to help.”
– Catherine Salazar, Child Inc
Looking Ahead
As we move into the second half of the year, we’re focused on helping employers prepare for open enrollment, navigate regulatory changes, and explore innovative benefits solutions that improve outcomes for both organizations and employees.
Thank you for being part of the Ameriflex community. We look forward to sharing more updates, resources, and insights with you in the months ahead.