December 2025 Client Relationship Net Promoter Score 88 Onboarding Net Promoter Score 73 Client Emails Answered Within 1 Business Day 100% Client Calls Answered that Didn’t Go to Voicemail 90% Participant Calls Answered in 60 Seconds or Less 89% Participant Chats Answered in 60 Seconds or Less 89% Participant Emails Answered Within 1 Business Day … Continue reading Service Responsiveness