2025 January 2026 Client Relationship Net Promoter Score 93 90 Onboarding Net Promoter Score 73 45 Client Emails Answered Within 1 Business Day 92% 94% Client Calls Answered that Didn’t Go to Voicemail 90% 86% Participant Calls Answered in 60 Seconds or Less 89% 75% Participant Chats Answered in 60 Seconds or Less 89% 23% … Continue reading Service Responsiveness