2025 June 2026 Client Relationship Net Promoter Score 93 94 Onboarding Net Promoter Score 73 61 Client Emails Answered Within 1 Business Day 92% 94% Client Calls Answered that Didn’t Go to Voicemail 90% 86% Participant Calls Answered in 60 Seconds or Less 89% 93% Participant Chats Answered in 60 Seconds or Less 89% 93% … Continue reading Service Responsiveness